Returns & Refund

**Returns & Refund Policy**

At Shytup Retail Pvt. Ltd., we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our Returns & Refund Policy below.

**Return and Refund Policy**

**Eligibility for Returns:**

- Returns are accepted only within **7 days** from the date you receive the product.

- The product must be **un-used, unwashed, and in the same condition** that you received it.

- **All tags, original packaging, and materials** should be intact and in perfect condition.

- Items purchased as part of a **sale or promotion** may be ineligible for returns.

**Non-Returnable Items:**

- **Underwear, lingerie, and swimwear** are non-returnable due to hygiene reasons.

- **Personalized or customized products** cannot be returned.

- **Gift cards and vouchers** are non-returnable.

**Return Process:**

1. **Initiate Return:** Contact our customer support team at returns@shytup.com within 7 days of receiving your order to initiate a return. Please provide your order number, the reason for return, and any relevant photos if applicable.

2. **Return Authorization:** Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.

3. **Packaging:** Ensure the product is securely packed in its original packaging, including all tags and materials, to prevent any damage during transit.

4. **Shipping:** You will be responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure your return reaches us safely.

**Refund Process:**

- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

- In case of rejection due to non-compliance with our return policy, the item will be sent back to you, and no refund will be issued.

**General Conditions:**

- **Proof of Purchase:** A valid proof of purchase is required for all returns and refunds.

- **Inspection:** All returned items are subject to inspection to ensure they meet the conditions stated above.

- **Damaged or Defective Products:** If you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement or refund as per your preference.

- **Exchanges:** At this time, we do not offer direct exchanges. If you need a different size or color, please initiate a return for the original item and place a new order for the desired item.

**Contact Us:**

For any questions or concerns regarding our Returns & Refund Policy, please contact us at:

- **Email:** returns@shytup.com

- **Phone:** +91-XXXXXXXXXX

- **Address:** Shytup Retail Pvt. Ltd., 41, Vaibhav Vatika, Sikandra Bodla Road, Agra UP 282002, India

Thank you for shopping with Shytup. Your satisfaction is our priority, and we are committed to providing you with the best possible service.

Shytup - Where Confidence Begins!